About Us

Freight & Shipping Charge Policy:
All items sold by Exclusive Luggage have a set shipping charge based on items size and weight. Most items ordered from Exclusive Luggage are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time.

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.

Return Policy:
Our return policy is one of the most highly rated today. Exclusive Luggage has a money back guarantee on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RMA. Once you receive an RMA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RMA or without the RMA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.
If the items are damaged in transit or DOA an exchange will be made or refund issued.

Delivery and Damaged Shipments:
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at 1-800-430-1601.

Payment Options:
We accept all major credit cards as well as Paypal payments.

For all other questions please email us at sales@exclusiveluggage.com